Specialist Notes: Users self-register for the portal on the registration page.  Users are required to use their WORK email address to sign up for ...

Specialist Notes: Users are unable to access the portal without creating an account. Standard Response: Thank you for your patience! Unfortuna...

Specialist Notes: We do not have permission to reactivate accounts. If the status of a user's account is listed as inactive, please gather informa...

Specialist Notes: We do NOT have permission to deactivate accounts. If a user requests an account deactivation, please gather information, then escala...

Specialist Notes: We are unable to update information on a user's profile. If a user requests for account information updates, please escalate. Be...

Specialist Notes: Once you have confirmed that a user has multiple approved accounts in the system please gather information, then escalate. The t...

Specialist Notes: In the case that a user contacts us and is asking to change the name on the account because they are using an email address their pr...

Support Category: User Account | Pending Specialist Notes: CSOD recently implemented changes to the self-registration process. Previously, users wer...