Specialist Notes:


We do not have permission to reactivate accounts. If the status of a user's account is listed as inactive, please gather information, then escalate.

The ticket processors will forward the request to aphilip@eskillz.com.


Internal Note:


BD will be auditing those that register for the portal and deactivate anyone who should not have an account (ie: Competitors) 


Standard Response:


Thank you for contacting End-User Support!

I would be happy to assist you with having your account status reviewed! Please allow me just a moment to create a request for the Administrators to follow up with you.